Returns and warranty info
Can I exchange size or return my item?
Yes, absolutely. You have 30 days from the moment your order has been delivered to return or exchange the product. The product must be in like new condition and not made to order. You can exchange for another size or just return it and get a full refund. If you want a bigger size, you will be sent a payment link for the price difference. If you get a smaller size, we will refund you the price difference.
In order to prevent abusive returns and for our company to remain in business with increasing shipping and storage costs, see very important info below. In doubts, always contact customer support before shipping items back. If your order is made to order, always contact us first or your return will automatically be denied.
Fees may apply if order is received damaged (for refunds or exchanges). We do not provide return shipping label. We can't refund or exchange if the item was shipped to the wrong address or not shipped back to us properly. If a non eligible item is returned to us (beyond the return window or damaged), product will not be refunded and customer will be charged for shipping and storage fee if they want the merchandise to be shipped back to them.
What's the return process?
Please follow instructions to return the item(s) for an exchange or refund if they are brand new, not used and not made to order. Just wrap the item(s) with care and send them back (using tracking) to return address below41743 Enterprise Circle N,
Suite 105B
Temecula, CA 92590
Please include a note inside the package ( preferably write on the “pack list sheet” included in your package) and include info below on your note:
-your name and order number.
-shipping address
-which size you wish to exchange the item for ([write item size]”). OR "please refund" if you have already ordered a new size or replacement Or if you just want to return.
Fees may apply if order is not received or damaged (for refunds or exchanges). Return might not be processed if you don't include the note as above. A $5 fee is now deducted from refunds only for first time customers returning all items from their first order for a refund with no exchanges.
No restocking fee for exchanges, if you already placed your replacement order or if you’ve kept some of the items from your order . The fee is also waived for repeat customers.
What's your 1 year warranty and what does it cover?
It covers premature aging like abnormal breaking, rusting or any other defects. Customer must contact customer service first. You will be asked to send pictures and proof of purchase (in most cases all you need is an order number or the email address or name used for the order) with a short description of the issue. If your purchase is eligible for the warranty, you will be asked to send the merchandise back to us (we do not provide shipping labels). In most cases, the pictures will allow us to determine eligibility but in some very few cases, we might ask you to send us the merchandise back before we are able to make a decision. If we determine there was a defect, we will either repair the product or provide a replacement at no cost to you other than shipping. We do not provide refunds. In some cases we might provide you with a store credit. Please note that the merchandise must always be returned for a warranty repair or exchange.
New policy change implemented since April 5th 2022.
*due to rising costs associated with shipping and to prevent a broad price increase from abusive returns in this inflationary environment, a $5 fee is now deducted from refunds only for first time customers returning all items from their first order for a refund.
No restocking fee for exchanges or if you’ve kept some of the items from your order . The fee is also waived for repeat customers.