Can I exchange size or return my item?
Yes, absolutely. You have 30 days from the moment your order has been delivered to return or exchange the product. The product must be in like new condition and not made to order. You can exchange for another size or just return it and get a full refund. If you want a bigger size, you will be sent a payment link for the price difference. If you get a smaller size, we will refund you the price difference.
In order to prevent abusive returns and for our company to remain in business with increasing shipping and storage costs, see very important info below. In doubts, always contact customer support before shipping items back. If your order is made to order, always contact us first or your return will automatically be denied.
Fees may apply if order is received damaged (for refunds or exchanges). We do not provide return shipping label. We can't refund or exchange if the item was shipped to the wrong address or not shipped back to us properly. If a non eligible item is returned to us (beyond the return window or damaged), product will not be refunded and customer will be charged for shipping and storage fee if they want the merchandise to be shipped back to them.
What's the return process?Please follow instructions to return the item(s) for an exchange or refund if they are brand new, not used and not made to order. Just wrap the item(s) with care and send them back (using tracking) to return address below
1345 Specialty Dr.
Vista, CA 92081
Please include a note inside the package ( preferably write on the “pack list sheet” included in your package) and include info below on your note:
-your name and order number.
-which size you wish to exchange the item for ([write item size]”). OR "please refund" if you have already ordered a new size or replacement Or if you just want to return.
Fees may apply if order is not received or damaged (for refunds or exchanges). Return might not be processed if you don't include the note as above.
What's your 1 year warranty and what does it cover?
It covers premature aging like abnormal breaking, rusting. Please email us or contact us if you want to use our warranty before returning the product. We will assess the product with pictures and let you know if we cover it. We are usually very lenient and understanding. Our goal is to have lifelong customers!