Returns and warranty info
Can I exchange size or return my item?
Yes, absolutely. You have 30 days from the moment your order has been delivered to return or exchange the product. The product must be in like new condition. You can exchange for another size or just return it and get a full refund. If you want a bigger size, you will be asked to paypal us the price difference. If you get a smaller size, we will refund you the price difference.
Fees may apply if order is received damaged (for refunds or exchanges).
What's the return process?
- Make sure the item is in like new condition
- Contact us by email email@example.com and let us know if you want a full refund or an exchange.
- Wrap item(s) with care and add a note inside the package with your order number (or full name), shipping address, and whether you want an exchange (indicate size) or a full refund.
- Ship item(s). Use tracking and provide it by email as soon as you have it. (You are responsible for shipping cost, tracking acts as evidence the item was shipped and delivered.).
- Return address is Sambboho, 1707 Essex Street, unit 43, San Diego CA 92103.
- We refund you or exchange the item based on your request when we've received the order. Fees may apply if order is received damaged (for refunds or exchanges).
What's your 1 year warranty and what does it cover?
It covers premature aging like abnormal breaking, rusting. Please email us or contact us if you want to use our warranty before returning the product. We will assess the product with pictures and let you know if we cover it. We are usually very lenient and understanding. Our goal is to have lifelong customers!